FAQ

AG CLUB AG CLUB
How do I unsubscribe from Marketing emails? How do I reset my password? How do I become an AG Member?
ORDERS ORDERS
How do I buy a Gift Voucher? I’ve made an error on my order, how can I change it? I live in a VAT exempt area; how do I get the VAT removed from my order? Can I cancel or edit my order? Can I exchange an order?
PAYMENT & PROMOTIONS PAYMENT & PROMOTIONS
How do I apply a discount code on your website? Do you offer interest free credit? How do I apply an American Golf Giftcard to my order? My promo code isn’t working? How can I pay for my order? Which gift vouchers do you accept?
DELIVERY DELIVERY
Where do you ship your goods from? My items arrived damaged Missed delivery Shipping and Delivery Information What Couriers do you use?
RETURNS & REFUNDS RETURNS & REFUNDS
Online Extended Returns Policy – Christmas 2025 How long does a refund take? I have a faulty product Do you refund the shipping cost on returns? What is my warranty period? How do I return?
CUSTOM FITTING & PERSONALISED BALLS CUSTOM FITTING & PERSONALISED BALLS
Do you do club repairs/regrip? Can I book a Custom Fitting Session?
STORES STORES
Can I trade in my clubs? Can I pick my order up from store? How do I contact my local store? What time are your stores open?