All refunds are processed back to the original payment method used at the time of purchase, including gift cards.
Refunds typically take 3-5 working days (excluding weekends) to appear, depending on your financial institution.
If your refund has not been received within 5 working days, please contact our Customer Services team by submitting a contact form — we’ll be happy to assist you further.
If you have returned goods to our warehouse, your refund will be processed within 14 days of us receiving the returned items.