All goods come with a manufacturer’s warranty, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
Purchases under 30 days old
For items that become faulty within the first 30 days of normal use, American Golf will cover the expense of returns for the faulty item. Please contact customer services here who will be able to take you through the process of the DPD Returns portal, or suggest a suitable alternative method of return.
For purchases over 30 days old but less than 12 months old
American Golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.
Please send the item to the address below via your preferred return method, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returns Address
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
American Golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom